Genetic counseling is the process of helping individuals and families understand how genetic conditions may affect their health. Genetic counselors are specially trained healthcare providers who assess personal and family history, explain complex genetic information in clear, compassionate ways, and help guide decisions about genetic testing. Whether you're navigating a new diagnosis, planning a pregnancy, or simply have questions about your family history, genetic counseling offers education, support, and personalized insight—so you can make informed choices about your health.
What is genetic counseling?
Who might benefit from genetic counseling?
Genetic counseling can be helpful at many points in life—whether you’re planning a family, managing a new diagnosis, or simply wanting to better understand your family’s health history.
You might benefit from genetic counseling if:
You or a loved one has a personal or family history of cancer, heart disease, or neurological conditions
You’re pregnant or planning to grow your family and want to explore genetic screening options
You’ve had unusual test results or symptoms that could have a hereditary cause
You're looking for support in navigating a new or known genetic diagnosis
You’re simply curious about how your genetics may impact your health or your children’s health
Genetic information isn’t just about risk—it’s about clarity. We’re here to walk with you through the unknowns, provide answers where we can, and support you in making decisions that feel right for you and your family.
What to expect.
At Enchanted Mountain Genetics, we take a patient-centered approach to address your individual needs and concerns related to genetic health. Our HIPAA compliant tele-health platform and flexible scheduling allows us to meet at a time that works best for you, in the comfort of your own home.
Before:
Before your appointment, we’ll conduct an intake call during which we’ll aim to better understand your concerns and goals and assess whether genetic counseling is right for you. We may ask you to collect some information about your personal medical history or family history and if necessary, ask you to obtain copies of pertinent test results or records.
During:
During your appointment we’ll revisit your goals, review your personal and family history, and discuss testing options and next steps together. If you decide to move forward with testing, we’ll work with your other healthcare providers to order testing.
After:
Once your results are available, we’ll call you directly to go over them in detail and talk through what they mean for you and your family. We’ll work with your other healthcare providers to develop a personalized plan moving forward.
Our ultimate goal is to empower you to make informed, confident decisions—on your own terms, when you feel ready.
Who we are
At our core, we’re a small family practice focused on bringing genetic medicine to our hometown. We believe everyone deserves access to genetic counseling, screening and testing. We are committed to providing high quality care in an inclusive, patient-centered setting.
Meet Our Team:
Victoria Robertson
MS, CGC
Founder/Lead Genetic Counselor
Victoria is a board-certified, licensed clinical genetic counselor. She was born and raised in Allegany, NY. She graduated from Allegany-Limestone High School in 2011 and earned her Bachelor of Science in Biology from Edinboro University in 2015 where she also commissioned as an Active Duty Army Medical Service Corps Officer. After honorably serving her country for seven years she discovered her passion for helping others understand the impact genetics can have on their health and well-being. She graduated from Bay Path University with a Master’s of Science in Genetic Counseling in 2025 and returned home to Western New York to open Enchanted Mountain Genetics. In her free time, Victoria enjoys skiing, racing triathlon, knitting, baking and spending time with her family. Victoria is passionate about bringing genetic medicine to the people of the Southern Tier and Northern Pennsylvania.
Pennsylvania License #GC0011104
Virginia License #0139000834
Indiana License #74000763A
Melissa Hayden
MS, ABGC Active Candidate
Genetic Counselor
Melissa Hayden is a licensed genetic counselor with active candidate status. She earned her undergraduate degree in biology from Hillsdale College in 2015, holds a Master’s in Pharmacology and Toxicology from Michigan State University in 2019, and completed her Master of Science in Genetic Counseling from Bay Path University in 2025. Her background includes nearly 10 years of clinical care experience, with work in the emergency department, medical mission trips and international health initiatives in South America, rare disease advocacy, and public health, as well as serving as a Newborn Screening Student Ambassador with Expecting Health. Melissa is the sole genetic counselor at WMed Health in Kalamazoo, Michigan, where she primarily focuses on cystic fibrosis and newborn screening. Her background also includes work in the emergency department, medical mission trips in South America, and serving as a Newborn Screening Student Ambassador with Expecting Health. In her free time, Melissa enjoys playing slow-pitch softball, basketball, and volleyball, traveling, and spending time with her husband and two young daughters. She is passionate about women’s health, rare disease advocacy, and supporting families with compassion and clarity, which is why she is excited to share this work with the community through Enchanted Mountain Genetic Counseling.
Matthew Robertson
MHA
Managing Director
Matthew Robertson, MHA, is a highly accomplished Healthcare Administrator who has over 12 years of experience in the healthcare space. Hailing from Camp Hill, PA, he attended Shippensburg University of Pennsylvania where he graduated in 2014 with an honors degree in Biology. He is an Active Duty Army Major serving as a Medical Operations Officer and has commanded Soldiers at multiple levels. He graduated from Penn State University School of Health and Human Development in 2024 with a Master’s in Healthcare Administration. In his free time, Matt enjoys training Brazilian Jiu Jitsu, hunting, fishing and spending time with his family.
